User Researcher - Find My Rizq

HMRC

Summary As a HMRC User Researcher, you should have the distinctive alternative to work on a few of the largest digital transformation programme undertaken in Government and different sectors. Your position is to make sure that consumer wants are intrinsic to the design and implementation of our providers. You will be part of a full of life and inspiring User Research neighborhood, primarily based at one in all our CDIO (Chief Digital Information Office) Centre’s throughout the UK, with entry to analysis labs and services. Our workforce is passionate, arduous working and dedicated to conducting strong analysis with real-world affect, and produce various experience from the personal, voluntary and public sectors. Job description You will likely be working for HMRC, focussing on providers for the Valuation Office Agency (VOA). The Valuation workplace Agency is chargeable for valuing each business and home property in England and Wales. Their work ensures that folks throughout the nation pay the proper taxes for his or her property by means of council tax or enterprise charges, and obtain the precise monetary assist. The VOA goes by means of a interval of change with regards to its on-line providers in addition to its inner providers. You will likely be serving to ensure that customers are on the coronary heart of that change. Our weblog tells you a bit extra about what we do and the way we do it. https://(url eliminated)/class/user-research/ This is an thrilling time to affix an organisation that in all probability doesn’t work the way you’d think about a authorities organisation would! Responsibilities As a User Researcher in our workforce, you’ll be: • Planning, designing, making ready and executing a spread of consumer analysis actions to assist the design, improvement and steady enchancment of presidency providers. • Identifying the suitable analysis methodology relying on the section of the service lifecycle, similar to ethnographic analysis strategies, usability testing and A/B assessments. • Working carefully with a multidisciplinary agile scrum workforce who’re enthusiastic about their work, and guarantee analysis has a big contribution to the supply of our providers. • Leading colleagues to analyse analysis knowledge and synthesise clear and actionable findings, together with working carefully with analytics colleagues to create a wealthy image of consumer behaviour. • Communicating consumer analysis findings to assist the workforce and wider organisation develop a deep understanding of customers and their wants together with displays at present and tells, designing and sustaining analysis outputs on the workforce wall, creating formal reviews. • Contributing to the broader consumer analysis neighborhood together with presenting at meetups and writing weblog posts. • Mentoring and managing junior consumer researchers. Essential standards: You ought to exhibit confirmed expertise in:- • Experience and understanding of a spread of consumer centred service design and supply practices. • The capacity to grasp what drawback your workforce is attempting to deal with, and align consumer analysis actions to advise determination making and motion. • Conducting consumer analysis tasks with demonstrated affect on the ultimate consumer expertise. • Identifying consumer wants utilizing a number of methodologies. • A great understanding of the variety of customers of presidency providers, and the flexibility to incorporate many sorts of customers in applicable analysis actions. • Using a spread of quantitative and qualitative methodologies together with ethnographic strategies, usability testing, distant testing, and survey design. • Working in an open, iterative and collaborative approach in a multidisciplinary scrum workforce. • Meeting bold deadlines and delivering high-quality work on schedule, together with shortly turning round analysis plans and outputs in several codecs. • Synthesising a number of inputs (reporting knowledge, metrics, qualitative and quantitative insights) to generate related and implementable suggestions. • Involving groups and key people in evaluation and synthesis to extend consensus and problem assumptions. • Assessing providers to make sure they meet the Service Standard. • Presenting clear findings that colleagues can perceive and use. You will even want: A level in psychology, cognitive science, human elements, laptop science, product/interplay design, human laptop interplay or associated fields. It’s fascinating that you’ve: • An understanding of agile approaches and expertise of working in agile groups. • Some data of present applied sciences used to construct and function digital providers, and the completely different technical roles in a digital workforce. • Understanding of the GDS Service Manual & Government Digital Standard. • Knowledge or expertise of working in an agile supply setting. • Knowledge or expertise of visualising consumer analysis findings. Ideally we wish you to have expertise in conducting analysis: • With folks with low digital expertise. • With folks with accessibility wants. • With numerous and hard-to-reach audiences. Qualifications A level in psychology, cognitive science, human elements, laptop science, product/interplay design, human laptop interplay or associated disciplines. Technical expertise We’ll assess you towards these technical expertise throughout the choice course of: DDaT Capability Framework Skill – Research expertise DDaT Capability Framework Skill – Analysis and synthesis DDaT Capability Framework Skill – User centred and agile practices

Tagged as: analytics, HR, intern, IT, research, science

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