Support Admin - Out Of Hours - Find My Rizq
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Castle Water Ltd

One of the UK’s quickest rising utility suppliers, Castle Water has an thrilling alternative to hitch our Out of Hours Team as Support Admin. The function features a 3-week rotating shift sample which covers our “out of hours” 24/7 operate i.e.night time shifts and weekend day shiftsCastle Water is the main impartial water retailer within the UK, supplying (at September 2018) 570,000 Supply Points throughout England and Scotland.Castle Water is the main provider in London and the Thames Valley, South East England and Portsmouth, and one of many 5 largest suppliers in Scotland.Castle Water has a monitor report of offering glorious customer support, and of creating revolutionary approaches to utility provide.We developed the primary affinity partnership within the water sector, pioneered on-line switching by clients, and had been the primary firm to switch clients in England.We have extra 5* evaluations on Trust Pilot than all different water retailers mixed.Our values embrace treating clients pretty and preserve an open-door method with our regulators.Our head workplace relies in Blairgowrie in Northern Perthshire, inside straightforward commuting distance of each Perth and Dundee, and equidistant between Edinburgh, Glasgow and Aberdeen.The space offers glorious alternatives for a variety of actions, from golf and fishing to mountain biking and snowboarding.This is a everlasting alternative with a direct begin date.Key Responsibilities:Work intently with colleagues to contribute to supply of targets for Customer Services/OperationsDeliver glorious customer support to our enterprise clients, utilizing acceptable channels and inside systemsManage workload successfully making certain all duties are accomplished inside timescalesTake possession of buyer points and comply with issues via to resolutionBuild rapport, establish buyer wants rapidly, effectively and proactively to ship the fitting answer within the first occasionWork collaboratively with different areas throughout the enterpriseKey Skills & ExperienceExperience in a associated area e.g.utilities, telecommunications or monetary providers preferredConfident and articulate with glorious communicationAbility to grasp advanced points and develop an understanding of authorized and regulatory framework within the water sectorAbility to work in a excessive stress, difficult and quick paced surroundings, working to tight deadlinesAttention to detailSelf-motivated with the power to handle personal workload to attain resultsKnowledge of Microsoft Office IT systemsNO AGENCIES PLEASE

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