Solution Architect - AWS, Amazon Connect, AI & ML - Find My Rizq
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Mission Labs

The international contact centre business is remodeling. Solutions that had been as soon as reserved for Orwellian novels and Sci-Fi films are our current canvas, and applied sciences like AI & ML the paint we use to curate future-ready enterprise options.Considering making an utility for this job? Check all the main points on this job description, after which click on on ‘apply’.Gone are the times the place clients furiously attempt to navigate an limitless maze of “press 1 for this, press 2 for that” after which sit in name queues for 2 hours – all while being instructed “your name is vital to us”. Customers deserve higher. Customers demand higher – and that’s why our purchasers are investing in options to remodel their clients’ experiences, leveraging real-time knowledge to drive extra significant engagement and scale back total contact centre prices.What’s the position of a Solutions Architect at Mission Labs?Solutions Architects work immediately with Mission Labs purchasers to unlock innovation at tempo. You reside on the intersection of enterprise & expertise -> utilizing your wealthy expertise to drive “the artwork of potential” in each dialog.You’ll hyperlink your creativity, technical experience and solutions-focus to guide clients in the direction of cloud-native architectures like Artificial Intelligence, Machine Learning, Chat Bots, Big Data & Serverless.Our purchasers vary from massive public sectors giants to enterprise heavyweights throughout retail, journey, utilities and extra. You will know of – or have interacted with all of our purchasers.What in regards to the expertise & resolution house?At Mission Labs, the overwhelming majority of our options utilise fashionable cloud-first expertise together with Amazon Connect. Within our SmartAgent product, we use Amazon Connect to construct out options for calls, webchat, electronic mail, WhatsApp, Messenger and way more. We construct journeys together with Amazon Lex to seamlessly converse with the shopper and route their contact to the related group, whether or not working at residence or in a world contact centre.Some of our earlier options characteristic issues like; real-time transcription to immediate the agent with helpful & related data, liberating them as much as concentrate on giving the shopper the very best expertise potential. Working with Sainsbury’s to assist them establish, prioritise & help their most susceptible clients through the COVID-19 pandemic. Intelligent IVR for a world sportswear retailer, determining why a buyer could be calling and routinely serving their request; saving them from ready in a queue.What will you do day-to-day?Meeting with purchasers to collaboratively design the answer, clarify what is feasible and push the boundaries of our merchandise and Amazon’s companies.Have a key concentrate on Customer Experience to ensure we’re offering wonderful, environment friendly and frustration-free buyer journeys.Design options that are simply maintainable by our purchasers in a self-serve method and which accumulate knowledge permitting us to iterate and enhance on the answer.Figure out what plugins would make brokers extra environment friendly & enable them to offer higher buyer experiences. Defining API necessities to combine with consumer techniques and produce these plugins to life.Briefing builders & engineers on the designed resolution, speaking the imaginative and prescient, goals and drivers for the undertaking.Working with the product groups to construct out the roadmap with new options and concepts, fed by discussions with purchasers.What expertise we have to see from you:As a Solution Architect at Mission Labs, you’re a key driver of enterprise success. In order to hitch the group we’re in search of senior-level expertise within the following areas:A background in both: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOpsFluent written and verbal communication abilities in EnglishPassion for expertise and for studyingWorking data of cloud-native architecturesWhilst, not a deal-breaker, when you’ve got AWS certification (e.g. AWS Solutions Architect Associate or Professional) that will be of instant curiosity to us.We’re on a Mission! Want to become involved?If you just like the sound of the place we’re at and suppose we could be residence for the subsequent stage in your profession progress, hit “APPLY NOW” – Please embrace your resume & brief paragraph about your self, plus something which may assist us be taught extra about you.Flexibility, Inclusion & RangeAt Mission Labs, we imagine in having numerous groups through which everybody may be their genuine self every single day. We encourage folks from underrepresented backgrounds to use and we do not discriminate based mostly on race, color, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, marital standing, incapacity or age. We are a family-friendly employer with a tradition based mostly on belief, autonomy and suppleness so that you can reside life & take pleasure in your work.You can learn extra about how we assist our group on our group handbook (linked)

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