Service Desk Team Leader - Urgent - Find My Rizq

eTech Partners

Technical Service Desk Team Leader required to hitch an expert Services Company based mostly in Southend Essex. This is a brand-new position as the corporate appears to increase and develop their Service Desk operate. Technical Skills: Windows 10 working system and MS Office merchandiseStrong information and hands-on expertise of Active Directory (Users and computer systems, Group Policy)·Strong Office 365 knowledgeTroubleshoot printer and printing associated issues each domestically and on the back-end serverStrong information of instruments like ServiceNow or similarITIL Foundation Team Leading Skills. Mentoring, teaching and Team Leading the group.Keeping the Service group motivatedMonitor all tickets and comply with up on escalations with related third line assist to make sure tickets are resolved in a well timed method and that the client is saved knowledgeable till incident resolutionHelp to create and make sure the group meet their inside service targets reminiscent of first-time repair charge, service and working stage agreements (SLAs/OLAs) and obtain good scores in buyer satisfaction surveys My shopper is seeking to recruit URGENTLY, please ship your CV in Word format to be thought-about for this nice alternative. Etech Partners wants to gather and use your private data once you apply for a task. We perceive that you just care about your privateness, and we take that severely. Our Privacy Notice describes our insurance policies and practices concerning assortment and use of your private knowledge. By making use of for this job you settle for the Privacy Policy.

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