Customer Service Advisor - Find My Rizq

EE

Job title: Customer Service Advisor Hours: Full time – centre open from 8am to 9pm Monday to Friday, 8am to 8pm weekends.Contract sort: Permanent  Salary: £19,011 fundamental + OTE Bonus + superb advantages together with 75% off EE cellular packages and reductions on broadband, BT TV and SportLocation:  Plymouth (please be aware you can be required to stay inside a commutable distance of this location)Start Date:   28th June 2021, 12th July 2021 & ninth August 2021 You’ll be serving to clients who’re having issues with their companies.  Each name could be very completely different.  You is likely to be serving to folks to grasp their payments, getting them again on-line when their connection goes down or speaking them by means of our merchandise and methods to use them. It’s not a simple job. There, we mentioned it. Customers could be annoyed or offended that they’ve misplaced their connection or their invoice is increased than anticipated.  So it’ll be your job to calm the state of affairs, ease the strain and get the issue solved.  We additionally use a number of completely different methods so that you’ll must be assured with know-how.   You’ll must be somebody who’s: capable of take to each other with folks assured to have troublesome conversations respectful of different folks’s viewpoint not simply upset or offended by others capable of assume shortly and be calm in annoying conditions genuinely motivated to assist folks and resolve issues  We’ll offer you all of the coaching you want.  When you begin you’ll get four weeks coaching on our services, methods and processes, and dealing with actual buyer calls.  You’ll have folks round you to assist you, common teaching and coaching updates to be sure you’re at all times on the high of your recreation. What’s in it for you? You’ll be becoming a member of one of many UK’s most fun telecommunications corporations with a really brilliant future.  We’re one of many Sunday Times’ high 6 finest large corporations to work for and we provide an enormous vary of advantages to all our colleagues.   From day one you’ll get: 75% off EE cellular packages and handsets and 30% in your pals & household Discounted EE broadband, BT TV and Sport Generous wage and bonuses 25 days’ paid holidays Incentives and recognition in your efficiency Full coaching, ongoing teaching and assist Employee rewards hub saving you £££ on merchandise/companies you usually purchase Great pension (as much as 9% employer contributions) and share schemes Opportunities to progress your profession throughout the enterprise Paid days off to volunteer with charities or causes essential to you Job satisfaction; figuring out you’re serving to the nation keep related 

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