Customer Service Advisor - Find My Rizq


Job title: Customer Service Advisor Company: EE Hours: Full time – centre open from 8am to 9pm Monday to Friday, 8am to 8pm weekends.Contract sort: Permanent  Salary: £19,011Location:  Plymouth (please observe you can be required to stay inside a commutable distance of this location)Start Date:            14th June 2021 – Technical Broadband Department, 28th June 2021 – Mobile Customer Service Department  You’ll be serving to prospects who’re having issues with their providers.  Each name could be very completely different.  You could be serving to folks to know their payments, getting them again on-line when their connection goes down or speaking them via our merchandise and the way to use them. It’s not a straightforward job. There, we mentioned it. Customers could be annoyed or indignant that they’ve misplaced their connection or their invoice is greater than anticipated.  So it’ll be your job to calm the scenario, ease the strain and get the issue solved.  We additionally use a number of completely different methods so that you’ll have to be assured with expertise.   You’ll have to be somebody who’s: capable of take to each other with folks assured to have tough conversations respectful of different folks’s viewpoint not simply upset or offended by others capable of suppose shortly and be calm in irritating conditions genuinely motivated to assist folks and resolve issues  We’ll provide you with all of the coaching you want.  When you begin you’ll get four weeks coaching on our services and products, methods and processes, and dealing with actual buyer calls.  You’ll have folks round you to assist you, common teaching and coaching updates to be sure to’re at all times on the high of your sport. What’s in it for you? You’ll be becoming a member of one of many UK’s most fun telecommunications firms with a really vibrant future.  We’re one of many Sunday Times’ high 6 finest large firms to work for and we provide an enormous vary of advantages to all our colleagues.   From day one you’ll get: 75% off EE cellular packages and handsets and 30% on your pals & household Discounted EE broadband, BT TV and Sport Generous wage and bonuses 25 days’ paid holidays Incentives and recognition on your efficiency Full coaching, ongoing teaching and assist Employee rewards hub saving you £££ on merchandise/providers you usually purchase Great pension (as much as 9% employer contributions) and share schemes Opportunities to progress your profession throughout the enterprise Paid days off to volunteer with charities or causes necessary to you Job satisfaction; understanding you’re serving to the nation keep linked 


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