Cisco Managed Service Desk Engineer - Find My Rizq

Pier Recruitment

This consumer has brand-new places of work and has confirmed to be a constructive, enjoyable and productive surroundings for his or her workforce. With the up to date inside design, break-out areas, roof prime terrace, video games room and an in-house canteen, workers are thriving in their jobs and having enjoyable! They supply numerous alternatives to develop and additional their workers’ careers providing coaching and private growth plans. They are a really sociable Company and repeatedly maintain occasions corresponding to Pub Quizzes, Sports Events, Awards Ceremonies and plenty of extra. Are you a stable workforce participant and independently motivated particular person with expertise working inside a Cisco surroundings? Are you on the lookout for that subsequent difficult step up in your profession? Due to elevated workloads, we’re on the lookout for a Service Desk, Cisco Managed Services Engineer. The position is to supply technical assist on to their valued clients. The job can be primarily office-based although you should have event to go on website at consumer’s places to implement and preserve options. The position contains some out of hours assist. The profitable candidate can be a goal oriented particular person and a very good communicator with the flexibility to construct sturdy relationships. Principal Responsibilities/Duties * First and foremost, offering proactive and trade main technical take care of our managed service and enormous Cisco clients. This will embody performing quite a lot of proactive duties which can assist maximise clients uptime, carry out root trigger evaluation and stop reoccurring points. Tasks will embody, resolving extra advanced monitoring alerts, deploying the newest safety updates, programs upkeep and upgrading buyer programs.* Centralised technical assist for subject engineers (offering technical assist for incidents and issues, prestaging, configuration of cloud components and so on)* Owning the decision of all managed service tickets passing via the assist desk (although not essentially personally resolving them)* Designing assist processes to minimise buyer points, together with documentation units, handover processes, communication channels and so on* Assistance in proudly owning current native assist processes (DB administration, spares holdings, lab builds, escalations and so on)* Out of hours assist as a part of the on-call rota It is crucial you possibly can reveal your capacity working with;Cisco Meraki ECMS1 and ECMS2 Cisco Routing and Switching to CCNA/CCNP If your expertise go well with this position, please apply on-line as we speak We don’t discriminate on the grounds of ‘protected traits’ as outlined below the Equality Act and different related UK laws. We act as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. If your utility is profitable a marketing consultant will keep in touch with you inside the subsequent 2 working days. If you don’t hear inside 7 days please name the workplace as we all the time want to present 100% customer support.

Tagged as: care, customer service, engineer, HR, IT, recruitment, technical support


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