2 x Business Support Assistant – Full Time (35 hours publish) initially working from house - Find My Rizq
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Routes to Work

Reports to: Team LeaderLocation: Across North Lanarkshire (initially working from house) Working Pattern: Mon-Fri 9am – 5pmDuration: Fixed time period to 31st March 2022 (could also be a chance to increase) Last yr has been greater than a drop within the ocean.However, at Routes to Work, we imagine within the energy of individuals and the transformative impact now we have.Do you fancy taking a dip within the ocean?About usRoutes to Work Limited (RTW) is a registered Charity and a strategic companion inside North Lanarkshire’s Working, the North Lanarkshire Partnership’s Employability Service. At RTW, we ship employment help providers and abilities improvement to economically deprived residents of North Lanarkshire who require our help to entry and maintain work and make enhancements of their lives.What’s new?We have been profitable in securing funding to ship a spread of providers for younger individuals underneath the Scottish Youth Guarantee and are delighted to be serving to this disproportionately affected group as a part of the financial restoration.We are searching for staff members to assist us ship on the Scottish Youth Guarantee providers in addition to supporting the opposite programmes at Routes to Work that proceed to be essential to make sure that North Lanarkshire and its’ residents are capable of avail themselves of the labour market alternatives that may happen as soon as the financial restoration begins.About youYou would be the first level of contact each in individual (initially working from house) and on the phone for shoppers, companions and different guests to the supply centre projecting an expert, pleasant and welcoming method always.To work carefully with the Operational Delivery Teams and Operations Managers within the provision of a top quality & responsive help service to the multi-disciplinary frontline supply employees of RTW and thru this, contribute to the achievement of the organisations Service Level Agreement targets and the Company’s strategic targets.Candidates should have a drive and keenness to enhance the lives of North Lanarkshire residents.You should display that you could be resourceful and resilient and are utterly client-centric.About the job·        To be answerable for the supply of common clerical & administration help to the Operational Delivery Teams together with incoming and outgoing mail providers, photocopying, phone & face-to-face consumer reception and many others.·        To be answerable for the implementation and upkeep of related handbook & ICT primarily based submitting and knowledge programs throughout the context of data-security (ISO 27001) necessities.·        To be answerable for the enter, upkeep, and reporting of consumer contact & exercise data from the tasks database and for monitoring high quality assurance processes, reporting on this weekly to the Team Leader, Audit & Compliance Team Leader & related Operations Manager.·        To present consumer caseload help to front-line employees by means of phone contact with shoppers to substantiate appointments or follow-up of non-attendees.·        Administration help to the venture supply staff – dealing with referrals, consumer enquiries and the processing of beneficiary help documentation.·        Data enter to consumer data and manufacturing of related administration reviews utilizing the Hanlon system·        Preparation of RTW Management Information reviews and KPI’s as directed by the Operational Team Leader·        Preparation of reviews and knowledge to fulfill contract necessities of funders·        Data enter to the related venture workbooks as directed by the Audit & Compliance Team Leader to help the claims course of·        Organisation of consumer data and information to help with the collation of documentation to proof the claims course ofThe posts being recruited for are to help the next programmes.The European Structural Funds goals to assist individuals enhance their lives by studying new abilities and discovering higher jobs by means of offering all phases of a seamless 5-stage employability pipeline within the North Lanarkshire native authority space, offering a ‘one-stop-shop’ of employability help.This publish is an element funded by the European Structural Funds.The Scottish Young Person’s Guarantee is aligned to the rules of No-One Left Behind, by offering versatile, user-based employability help and coaching to younger individuals aged 16-24 years.The YPG is meant to supply younger individuals, aged 16-24 years, with a chance, primarily based on their very own private circumstances and ambitions, of: going to school or school; becoming a member of an apprenticeship programme; enterprise coaching; accessing truthful employment together with work expertise; or collaborating in a proper volunteering programme.The Application DirectionsTo apply please click on the Apply button.Contained throughout the hyperlink shall be data providing additional steering to use and the next paperwork;-      Expression of Interest Form-      Job Description-      Person Specification-      Application Form-      Job Applicant Data CoverageRoutes to Work Ltd is dedicated to the rules of Equal Opportunities, please contact us in case you require any adaptions for the recruitment course of.Routes to Work Ltd is a venture part-financed by the European Union- “Europe and Scotland making it work collectively”.

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