1st / 2nd Line Desktop Support - Find My Rizq

Big Red Recruitment

Are you captivated with IT, take pleasure in drawback fixing and need to work with an organization that supply profession development?We are partnered solely with a world retailer who’re on the lookout for MULTIPLE Desktop Support Technicians (1st and 2nd Line Support) to affix them as they proceed to develop throughout the entire of the UK and IRL. The position supplies the chance to construct and broaden your palms on expertise and abilities inside cell working options and related units. The position can even entail common {hardware} and desktop help and you’ll have the chance to work on some thrilling initiatives each onsite and offsite because the enterprise proceed to develop.Location: Atherstone – commutable from Sutton Coldfield, Nuneaton, Hinckley, Lichfield, Burton-upon-Trent, Ashby-de-la-Zouch, Birmingham, Coventry, Solihull, Walsall, Derby, Cannock, Stafford, Leicester, LoughboroughThe profitable Desktop Support / Service Desk Technician / 1st line Support / 2nd line help position embody:-Provide first and second degree distant help to regional websites together with the escalation of any points to exterior help companions when necessary-Manage/prioritise/assign tickets and escalations appropriately-Occasional pre-planned help visits to regional websites to help our Infrastructure group of their deployment activities-Test {hardware} and program updates to confirm whether or not newly carried out necessities and present performance function with out errors-Create and evaluation person manuals and knowledgebase documents-Occasional pre-planned out-of-hours works to help in deploying new workstation provisions in our places of workThe profitable Service Desk Technician / 1st line Support / 2nd line help will ideally have the next:-Experience of supporting a MS Windows primarily based IT environment-Experience of supporting PC {hardware}, printers and peripherals-Experience of supporting iPhones and iPads-General ardour for and a very good understanding of a variety of technologyPlease observe that we’re receiving extra purposes that standard at current so I thanks upfront in your persistence.


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